Optimyze Technologies Limited
Effective Date: 15 August 2024
Welcome to Optimyze Technologies Limited (“Optimyze,” “we,” “our,” or “us”). These Terms and Conditions (“Terms”) govern your access to and use of our services, applications, IT equipment, consultancy offerings, and related solutions (collectively, “Services”).
By accessing, ordering, or using our Services, you agree to be bound by these Terms. If you do not agree, you must refrain from using our Services.
These Terms apply in conjunction with any Privacy Policy, Refund Policy, and specific product terms (such as SchoolMaster ZM, Kwenda Transport, or ticketHUB ZM) which are hereby incorporated by reference.
Optimyze Technologies Limited offers a wide range of technology products and services, including but not limited to:
IT Services: Managed IT support, cybersecurity, cloud hosting, network management, data backup, and recovery.
Applications: Development, licensing, and support of proprietary and custom-built software, including SaaS solutions such as SchoolMaster ZM, Kwenda Transport, and ticketHUB ZM.
IT Equipment: Supply, installation, and configuration of hardware, networking equipment, biometric devices, and related products.
Consultancy: IT strategy planning, system integration, digital transformation consultancy, and project management services.
Optimyze reserves the right to add, modify, or discontinue Services at its discretion.
You must be at least 18 years of age or the legal age of majority in your jurisdiction to use our Services. By using our Services, you represent that you meet this requirement.
You are responsible for maintaining the confidentiality of your login credentials, including usernames, passwords, and authentication details. You must:
Notify Optimyze immediately of unauthorized access to your account.
Ensure that account usage complies with these Terms.
Be responsible for all activity conducted under your account.
You agree not to:
Use the Services for fraudulent, illegal, or harmful activities.
Upload, share, or distribute malicious code, viruses, or harmful content.
Infringe upon the intellectual property rights of Optimyze or third parties.
Misuse, resell, or reverse-engineer our software, applications, or systems.
Orders for Services must be placed through official Optimyze channels (website, sales representatives, or authorized partners). All orders are subject to acceptance by Optimyze.
Prices for Services will be those in effect at the time of order.
Prices may change without prior notice but confirmed orders remain unaffected.
Taxes, duties, and levies are payable by the customer, unless otherwise stated.
Payments must be made in accordance with the terms stated on the invoice.
Late payments may incur penalties, suspension of Services, or additional collection fees.
Optimyze reserves the right to withhold Services until payment is received in full.
Delivery timelines are estimates and not guaranteed.
Risk of loss or damage transfers to the customer upon delivery.
Customers are responsible for inspecting delivered equipment promptly and notifying Optimyze of defects within 7 days.
Optimyze will exercise reasonable care and skill in delivering Services.
Optimyze is not responsible for delays caused by factors outside its control (e.g., supply chain issues, power outages, internet disruptions, or third-party failures).
All intellectual property rights in our software, applications, documentation, designs, and related content remain the exclusive property of Optimyze Technologies Limited or its licensors.
Subject to payment and compliance with these Terms, Optimyze grants customers a limited, non-exclusive, non-transferable license to use the Services for internal business purposes only.
You may not:
Copy, modify, adapt, or create derivative works of our Services.
Reverse engineer, decompile, or disassemble software.
Use the Services to develop competing products.
Both parties agree to keep confidential all non-public, proprietary, or business information disclosed during the relationship. Confidentiality obligations survive termination of these Terms, except where disclosure is required by law.
Optimyze warrants that Services will be provided using reasonable skill and care in accordance with industry standards.
Except as expressly stated, all Services are provided “as is” and “as available.” Optimyze disclaims all other warranties, express or implied, including merchantability, fitness for purpose, or uninterrupted operation.
To the fullest extent permitted by law:
Optimyze shall not be liable for indirect, incidental, or consequential damages (including loss of profits, business, or data).
Total liability under these Terms shall not exceed the amount paid by the customer for the relevant Service during the 12 months preceding the claim.
You agree to indemnify, defend, and hold harmless Optimyze, its affiliates, employees, and partners against any claims, damages, or costs (including legal fees) arising out of your misuse of the Services or violation of these Terms.
Refunds may be granted if Services were not delivered as described in the contract. Requests must be made within 14 days of delivery.
No refunds will be issued once products are delivered, activated, or substantially used.
Refunds may be granted only if the product is proven defective and cannot be remedied within 14 working days.
Refunds are only available if equipment is returned in its original packaging, unused, within 14 days of delivery.
Customers are responsible for return shipping.
A restocking fee may apply.
Requests must be submitted in writing to [email protected] with proof of purchase.
Refunds are reviewed within 10 working days.
Approved refunds are processed within 14 business days via the original payment method.
You may terminate Services at any time with written notice. Termination does not relieve you of payment obligations for Services already rendered.
We may suspend or terminate access to Services if you:
Breach these Terms.
Fail to make timely payments.
Engage in unlawful or harmful activities.
Upon termination, your rights to use Services immediately cease. Sections 6 (IP), 7 (Confidentiality), 8 (Warranties & Disclaimers), 9 (Liability), 10 (Indemnity), and 13 (Governing Law) survive termination.
These Terms shall be governed by the laws of the Republic of Zambia.
Negotiation: Parties shall first attempt to resolve disputes amicably.
Arbitration: If unresolved, disputes shall be submitted to binding arbitration in Lusaka, Zambia under the rules of the Zambia Institute of Arbitrators.
Jurisdiction: Courts of Zambia have exclusive jurisdiction for enforcement.
Optimyze may revise these Terms at any time. Updates will be posted on our website. Continued use of Services after revisions constitutes acceptance of the new Terms.
Optimyze Technologies Limited
📧 Email: [email protected]
📞 Phone: +260 975 168 880
🏢 Address: 38/1282 Palm Drive, Lusaka, Zambia
© 2024 Optimyze Technologies Limited. All Rights Reserved.