Optimyze Technologies Limited - Terms and Conditions
Effective Date: 15/08/2024
Welcome to Optimyze Technologies Limited. These Terms and Conditions ("Terms") govern your use of our services, applications, IT equipment, and consultancy offerings ("Services"). By accessing or using our Services, you agree to comply with and be bound by these Terms.
Optimyze Technologies Limited offers a range of services, including but not limited to:
3.1 Eligibility: You must be at least 18 years of age or the legal age of majority in your jurisdiction to use our Services.
3.2 Account Security: You are responsible for maintaining the confidentiality of your account information, including your username and password. You agree to notify us immediately of any unauthorized use of your account.
3.3 Compliance: You agree to use the Services only for lawful purposes and in compliance with all applicable laws and regulations.
4.1 Orders: All orders for Services must be submitted through our official channels. Orders are subject to acceptance by Optimyze Technologies Limited.
4.2 Pricing: Prices for Services are as listed at the time of your order. Prices are subject to change without notice, but any changes will not affect orders that have already been accepted.
4.3 Payment Terms: Payment for Services is due according to the terms specified in the invoice. Late payments may result in additional charges or suspension of Services.
5.1 Delivery: Delivery of IT equipment will be made to the address specified in your order. Estimated delivery times are provided for reference and are not guaranteed.
5.2 Performance: We will make reasonable efforts to deliver and perform the Services in accordance with the agreed schedule. However, Optimyze Technologies Limited is not liable for any delays caused by factors beyond our control.
6.1 Ownership: All intellectual property rights in the Services, including software, applications, and related content, are owned by Optimyze Technologies Limited or its licensors.
6.2 License: Subject to these Terms, Optimyze Technologies Limited grants you a limited, non-exclusive, non-transferable license to use the Services for your internal business purposes.
6.3 Restrictions: You may not copy, modify, distribute, or create derivative works from the Services without our prior written consent.
Both parties agree to maintain the confidentiality of any proprietary information disclosed during the course of the relationship. This obligation shall survive the termination of these Terms.
8.1 Warranties: Optimyze Technologies Limited warrants that the Services will be provided with reasonable care and skill. However, we do not guarantee that the Services will be error-free or uninterrupted.
8.2 Disclaimers: Except as expressly stated in these Terms, the Services are provided "as is" without any warranties, whether express, implied, statutory, or otherwise.
To the maximum extent permitted by law, Optimyze Technologies Limited shall not be liable for any indirect, incidental, special, or consequential damages, including loss of profits, data, or business, arising out of or in connection with the use of our Services.
You agree to indemnify and hold harmless Optimyze Technologies Limited, its affiliates, and its employees from any claims, liabilities, damages, and expenses (including legal fees) arising from your use of the Services or violation of these Terms.
11.1 Refund Policy for IT Services and Consultancy: Refunds for IT services and consultancy fees will be considered on a case-by-case basis and are only available if the Services provided were not delivered as described in the agreement or contract. To request a refund, you must contact us within 14 days of the service delivery date.
11.2 Refund Policy for Applications: Refunds for software and applications will not be issued once the product has been delivered and activated unless the product is found to be defective and cannot be remedied. Refund requests must be made within 14 days of purchase.
11.3 Refund Policy for IT Equipment: Refunds for IT equipment are only available if the equipment is returned in its original condition and packaging within 14 days of delivery. The customer is responsible for return shipping costs. A restocking fee may apply.
11.4 Refund Process: To initiate a refund, please contact our customer service team at +260975168880 or email us at [email protected]. Once your refund request is received and evaluated, you will be notified of the approval or rejection of your refund. If approved, the refund will be processed within 14 business days.
12.1 Termination by You: You may terminate your use of the Services at any time by providing written notice to Optimyze Technologies Limited.
12.2 Termination by Us: We may suspend or terminate your access to the Services if you breach these Terms or if it is required by law.
12.3 Effect of Termination: Upon termination, your rights to use the Services will immediately cease. Sections 6, 7, 8, 9, 10, and 11 will survive termination.
These Terms shall be governed by and construed in accordance with the laws of Zambia. Any disputes arising under these Terms shall be resolved through binding arbitration in Lusaka, Zambia.
We may update these Terms from time to time. The latest version will always be available on our website. By continuing to use the Services after changes are made, you agree to be bound by the updated Terms.
If you have any questions or concerns about these Terms, please contact us at:
Optimyze Technologies Limited
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